Role | Key skills |
Transition manager | Project Management |
Relation manager | Client management skills, RM experience |
Six Sigma and Process re-engineering experts | Six sigma certification, process consulting experience |
Quality and metrics professional | Process knowledge, statistical expertise |
Risk and BCP experts | Risk management/ BCP experience |
Training and development experts | Degree in HR, Training experience |
Administration experts | Administration experience, including event management, event logistics. |
Outsourcing is a rapidly expanding industry, and it offers several exciting opportunities. And with the various services being outsourced now, choices are no longer limited to customer support – one can choose the industry and field of choice to work in. As the industry matures, there will also be ample opportunity of growth, and to play a management role in an outsourcing company. The time to take the leap is now!